Store Credit & Exchange Policy

At Neralu Organics, we want you to enjoy your shopping experience and products as much as we do! Our team guarantees quality products and efforts put in by our members.

We are proud of the best quality products we send out, but under certain circumstances, we have exchanged products that have been damaged while shipping. If a product arrives at your doorstep, in an unusable condition, we will replace the product free of charge. If we are unable to exchange the product due to high demand, we will offer a store credit.

We do not accept returns or exchanges for your selection of incorrect items.

In case you have further queries about the exchange, contact us at aniruddhvenkatesh@gmail.com so we can make sure you have had a good shopping experience with us. 

 

How do I cancel my order?

You can only cancel your order if we still haven't taken the product to production. We will not be able to cancel your order once it has been shipped out. Send us an email at aniruddhvenkatesh@gmail.com with your cancellation request.

Exchange or Store credit?
Items that go through our store after payment are finalized and are eligible for exchange only when the product arrives at your doorstep in a damaged or not usable condition.

Products being returned for store credit must be intact, unused and should be sent back in the original packaging.

You will be asked to confirm all details before return, the item, quantity and other details of the product. Incorrect items that have been voluntarily ordered cannot be exchanged. If you have further queries related to your product contact aniruddhvenkatesh@gmail.com

How do I claim a store credit or exchange?
To opt for store credit or exchange contact aniruddhvenkatesh@gmail.com within 24 hours of receiving the product. It is important you contact us first and then decide to return the damaged product. Items received for exchange is inspected to assure if it’s qualified for return. Products that does not meet the criteria and does not qualify for return cannot be exchanged, and thus, store credit cannot be initiated.

Am I responsible for shipping costs?
Once you have placed your order with us, you are responsible for all return shipping costs with reference to the same tracking number as per the order.

As per our return policy, you are completely responsible for the shipping cost on returning products to us. For additional information and assistance on our return policies, please contact aniruddhvenkatesh@gmail.com

When do I receive my store credit or exchange?
Store credit will be issued once the product is inspected by our team and it should meet the qualifications for store credit or exchanged. This usually can take up to 7 business days.